The RNB Clinic

Privacy Policy

Last updated: June 2026

The RNB Clinic (“we”, “us”, or “our”) operates the website https://www.thernbclinic.com. This Privacy Policy explains what information we collect when you use our website, how we use it, and the choices you have. We are committed to protecting your privacy and handling your personal information responsibly.

1. Information We Collect

We only collect information you choose to provide, plus limited technical data:

  • Information you submit through our appointment and contact forms: your name, phone number, email address, the service you are interested in, preferred date/time, and any details you include in the message field (which may describe your health condition).
  • Technical data automatically collected by analytics tools, such as your approximate location, device and browser type, pages viewed, and the website that referred you. This data is collected in aggregate and is not used to personally identify you.

2. How We Use Your Information

  • To respond to your enquiries and schedule or confirm appointments.
  • To provide the physiotherapy services and information you request.
  • To contact you about your appointment by phone, WhatsApp, or email.
  • To understand how visitors use our website so we can improve it.
  • To measure the performance of our advertising (see Cookies & Analytics below).

We do not sell, rent, or trade your personal information to third parties.

3. Cookies & Analytics

Our website uses Google Analytics and may use Google Ads conversion tracking to understand site traffic and measure the effectiveness of our online advertising. These services use cookies and similar technologies to collect standard internet log information and visitor behaviour in an anonymous form. We do not use this information to personally identify individual visitors.

You can control or disable cookies through your browser settings, and you can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. Learn more about how Google uses data at policies.google.com/privacy.

4. How Your Information Is Stored & Shared

Form submissions are delivered to our clinic by email and recorded in a secure spreadsheet so our team can follow up with you. Access is limited to authorised clinic staff. We use reputable third-party service providers (such as email and Google services) to operate our website and process enquiries; these providers only handle your information to the extent needed to provide their service to us.

5. Data Retention

We retain enquiry and appointment information only for as long as necessary to provide our services and to comply with our legal and record-keeping obligations, after which it is securely deleted.

6. Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you, and you may ask us to stop contacting you at any time. To make a request, contact us using the details below.

7. Medical Disclaimer

Information on this website is provided for general educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified physiotherapist or healthcare provider regarding any medical condition.

8. Children’s Privacy

Our website is not directed at children, and we do not knowingly collect information from children without the involvement of a parent or guardian. Appointments for minors are arranged by a parent or guardian.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or your information, contact us: